Retailers have spent years adding new platforms, tools and systems to support growth and meet rising customer expectations. However, the resulting complexity can become a barrier, slowing decisions, increasing operational friction and making it harder to create truly connected customer experiences.

Hosted by Amanda Green, GM Digital & Innovation at Treasury Wine Estates, this conversation explores how David Jones has rewired its technology approach, moving from fragmented systems towards connected intelligence. Hear from Rahul Anhal, Head of Technology at David Jones, and John Deeb, VP Customer Success & Field CTO at Workato, as they share the challenges, lessons and practical steps behind building a more connected foundation for agility, innovation and AI.

Key takeaways for retailers:

• Uncover the hidden impact of disconnected systems, siloed data and fragmented processes on your teams and customers.

• Learn how to move from fragmented ways of working to connected operations

• Prepare your business for what comes next, explore the foundations retailers need in place to turn AI, automation and intelligent agents from experimentation into meaningful business value.